Increasingly, all industries are involved in what is known as “surveillance capitalism,” a new iteration of our economic system in which business value is derived from the predictive insights gleaned from applying artificial intelligence (AI) to customer data and novel data sources. While this opens up potential new business models, it also has serious implications for the privacy and human rights of consumers. In this session, we will introduce the concept of surveillance capitalism and hear from companies in different industries about how they work to avoid causing harm when collecting and transferring customer data, carrying out targeted advertising, and building in insights powered by AI and IoT devices.
